Code of Conduct becomes part of our day-to-day work

As part of the implementation of our Corporate Responsibility Programme in 2016, we continued to incorporate our responsible business practices and Code of Conduct as integral elements of our business operations:

  • New L&T recruits in all of our operating countries familiarised themselves with the Code of Conduct as part of their induction training. 

  • We specified the operating guidelines for our production vehicles in line with the tax authorities’ instructions and implemented a centralised monitoring and intervention system for speeding.

  • We continued our campaign themed “A professional on the road” in Finland with the aim of reminding L&T employees of safety and professionalism on the roads. Our focus during the year was particularly on reducing speeding as part of the implementation of a new system for monitoring speeding. As part of the campaign, all supervisors in production operations were provided with a video clip in the early autumn to watch with employees at joint occupational safety sessions. 

  • We surveyed the side activities of salaried employees to identify potential conflicts of interest.

  • In early 2016, the company’s salaried employees completed mandatory online training related to competition law. The training is aimed at helping L&T’s personnel understand what types of activities may involve risks related to competition law, and to provide them with guidance for appropriate conduct. Going forward, the training will be incorporated into the induction training process.

Compliance with laws and regulations

We operate in compliance with laws and regulations and ensure that our operations involve no serious damage or offences. In 2016, we specified our process for investigating suspected cases of misconduct and the related operating model. The operating model will be implemented in our organisation in 2017.

  • Our internal auditor received 10 reports of infringements against the Code of Conduct in 2016. The reports were received directly from our personnel, through supervisors or via our electronic channel. All of the reports required more investigation and six of them led to corrective measures. The labour law measures ranged from warnings to the termination of employment. In some cases, the reports led to changes to the company’s existing processes. 

Compliance with environmental regulations

Environmental permits guide the management and monitoring of environmental issues at our plants and terminals. At the end of 2016, L&T held 69 environmental permits related to the handling and storage of normal waste, hazardous waste, recycled wood and energy wood. 

The environmental risks involved in our operations are primarily related to the fleet, waste storage and processing, and chemical safety. We seek to prevent environmental damage by means such as protective structures, measuring devices, inspections, guidelines and training for our personnel. All environmental damage incidents are recorded in our monitoring system.

Waste treatment can also cause litter, dust emissions, noise and unpleasant odours in the local environment. We aim to prevent these negative impacts in cooperation with the authorities.

  • In 2016, we detected one serious risk of environmental damage, involving a broken oil trap that potentially caused soil contamination. A more detailed investigation is underway. The authorities are aware of the matter. 

  • There were two incidents of minor environmental incidents, one involving an oil leak caused by a broken hydraulic hose and the other involving combustion gas emissions from a burning pile of tyres. Minor environmental damage is caused by incidents that can, with immediate action, be contained and eliminated. 

  • There were 19 smaller incidents reported, mainly consisting of minor oil or fuel leaks from vehicles or work machines. These emissions were eliminated from the environment and they did not have a material effect on the soil or water system. 

  • We received a total of 40 local complaints in 2016 related to our waste treatment operations in Mustasaari, Kerava, Lahti and Vantaa. The causes of the complaints included litter in the local environment, dust emissions, as well as unpleasant noise and odour. The complaints were received either directly from local residents or via the local environmental authorities, and they were recorded in the monitoring system. The complaints were handled in cooperation with the authorities with the aim of mitigating future negative impacts. 

  • In 2017, we will introduce an electronic channel to allow private individuals, businesses and the authorities to submit complaints via our website.