We support the professional development of our personnel by learning on the job, career paths, job rotation and training. We ensure the competence of our supervisors through measures including coaching focused on the development of managerial work, business development and leadership. The development of personnel is based on performance reviews.
We regularly measure the job satisfaction of our personnel and use their feedback in the long-term development of our operations. Personnel representatives are extensively engaged in the company’s decision-making forums and development programmes at various levels of the organisation.
We gave Employee of the Month and Supervisor of the Month awards in property maintenance and cleaning and support services, and we also introduced awards in Environmental Services late in the year. In total, we recognised approximately 60 professionals for good work performance.
We continued to shift the focus of our work ability management toward proactive measures. We developed our comprehensive risk management and continued the Zero Accidents programme aimed at further improving the safety of work.
We communicated with our personnel using the intranet, the Letti personnel magazine, videos, newsletters, text messages, WhatsApp messages and our internal Yammer and Facebook networks.